Returns & Exchanges

At Creality Falcon, we stand by the precision and quality of our laser engraving technology. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via the online portal with your order number and photos of the product to authorize your return.

• 2.
  Secure Packaging

  Ensure the laser engraver and all accessories are safely repacked in their original factory packaging to prevent damage during transit.

• 3.
  Shipping and Tracking

  Affix the provided return label to your package and drop it off at an authorized carrier location, keeping your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund will be processed to your original payment method within 5-7 business days.